Cancellation policy

The VIP Fortune Club Subscription Policy

Welcome to the VIP Fortune Club! Our subscription service is designed to keep your kitchen stocked with Melbourne's crunchiest chilli oil while rewarding you with exclusive pricing, absolute convenience, and automated shipping perks.

Please read our subscription policy carefully so you understand how your billing, shipping, and modifications work.

1. How Your Subscription Works

By signing up to a Fortune Club subscription, you are agreeing to recurring billing cycles based on the frequency you selected during checkout:

4-Week Plan: Billed and dispatched every 4 weeks.

6-Week Plan: Billed and dispatched every 6 weeks.

8-Week Plan: Billed and dispatched every 8 weeks.

Your payment method on file will be automatically charged on the scheduled anniversary date of your subscription. Once payment is successfully processed, our team will hand-pack and dispatch your order within 2–3 business days.

2. Subscriber Perks

As a valued subscriber of our multi-packs, you receive:

  • 10% Off your subscription jars on every single recurring cycle.
  • Automated 50% Off Heavyweight Shipping: Instead of our standard $16.00 multi-jar shipping rate, your shipping cost is automatically slashed to $8.00 at checkout and securely locked in for every single future renewal shipment. No manual coupon codes are ever required!

3. Commitment and Cancellations

To protect our small-batch, handcrafted pricing from promotional exploitation, we require a minimum commitment of three (3) billing cycles before a subscription can be cancelled.

  • The Rule: You may pause, skip, or modify your subscription flavours at any time. However, complete cancellation is only permitted after your third recurring order has been successfully processed.
  • How to Cancel or Edit: You can easily manage your own subscription through your secure portal. Simply log into your account at www.fortune811.com.au/account using your email.

Please note: Flavour swaps, shipping address updates, or shipment skips must be made at least 72 hours before your next scheduled billing date to prevent that cycle's shipment from being processed in our kitchen.

4. Failed Payments & Account Management

If your credit card on file is declined, expired, or has insufficient funds:

  • Appstle will automatically send an email notification with a secure link to update your billing details.
  • The system will automatically attempt to retry the charge three times over the course of 10 days.
  • If the payment still fails after the final attempt, your subscription will be temporarily paused until your billing details are updated, preserving your position in our small-batch queue.

5. Returns & Refunds for Subscriptions

Because our crunchy chilli oil is a handcrafted, natural food product, we cannot accept physical returns of jars once they have been dispatched.

If you forget to pause, skip, or modify your subscription in time and your order has already processed, we cannot refund that billing cycle. However, if your jars arrive damaged, cracked, or leaking in transit, please contact us immediately at admin@fortune811.com.au with a photo, and we will dispatch a brand-new replacement jar to your door right away, completely free of charge!